Responsible Gaming at tkfb

1. Our Commitment to Safe Play

At tkfb, responsible gaming is not an afterthought — it is a core part of how we build and operate our platform. We believe that gambling, when approached mindfully, is a legitimate form of entertainment. However, we also recognise that for a small number of players, gambling can become a problem. Our responsibility is to provide tools, information, and support to help every tkfb player maintain a healthy relationship with gambling.

We have designed the tkfb platform to be transparent, fair, and player-protective. Every account comes with access to responsible gaming controls — including deposit limits, session time-outs, and self-exclusion — which you can activate at any time directly from your account settings or by contacting our support team.

tkfb applies the strictest age verification measures to ensure that only adults aged 18 and above can register and play on the platform. We monitor player activity for signs of problem gambling and we proactively reach out to players whose patterns suggest they may need support.

2. Age Restriction — 18+ Only

tkfb operates strictly as an adult-only gambling platform. You must be at least 18 years of age to register an account, make a deposit, or place a bet on tkfb. This requirement applies to all players in Bangladesh and in any other jurisdiction where tkfb services are accessed.

During registration, tkfb collects your date of birth and cross-references it with any identity documents submitted during our KYC (Know Your Customer) verification process. Where automated verification is inconclusive, our compliance team manually reviews submitted documentation before the account is approved.

If you are a parent or guardian and you believe a minor may have accessed the tkfb platform, please contact our support team immediately at the address shown in the footer of this page. We will investigate and act without delay.

3. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit on your tkfb account. A deposit limit caps the total amount of money you can add to your account over a defined time period — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the period resets.

You can set, review, or reduce your deposit limit at any time from the Responsible Gaming section of your tkfb account settings. Reductions take effect immediately. Increases, by contrast, are subject to a 48-hour cooling-off period before they become active — this delay is intentional and gives you time to reconsider.

4. Time-Out Feature

Sometimes a short break is all you need to reset your perspective. tkfb's time-out feature allows you to temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed.

A time-out is different from self-exclusion in that it is designed for shorter, voluntary breaks rather than long-term exclusion. It is an excellent option if you feel you have been gambling more than usual recently, if you are going through a stressful life event, or if you simply want to take a holiday from gambling without permanently closing your account.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on tkfb. When you self-exclude, your account is permanently closed for the duration of the exclusion period and you are blocked from creating any new accounts on the tkfb platform. Self-exclusion is the right option if you feel that gambling has become a genuine problem in your life and you need a firm, enforceable barrier to prevent continued play.

tkfb offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. All options are immediate and irrevocable for the chosen period. During self-exclusion, you will be removed from all tkfb marketing communications, and any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).

1. Log in to your tkfb account and navigate to Account Settings.
2. Select the Responsible Gaming section from the settings menu.
3. Choose Self-Exclusion and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent).
4. Read the confirmation notice carefully — self-exclusion cannot be reversed during the active period.
5. Confirm your decision. Your account will be closed immediately and you will receive a confirmation via your registered contact details.
6. Any remaining account balance will be processed for withdrawal to your registered payment method within 5 business days.
7. If you require urgent self-exclusion or are having difficulty accessing your account, contact support at tkfb.app immediately — our team will action the exclusion on your behalf within the hour.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs listed below do not automatically mean you have a gambling problem, but if several of them resonate with your experience, it may be worth pausing to reflect — or reaching out to a support service for a confidential conversation.

• You find yourself gambling with money set aside for essential expenses such as rent, bills, food, or family needs.
• You feel a compulsion to chase losses — betting more in an attempt to win back money you have already lost.
• You lie to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling occupies your thoughts even when you are not actively playing — you plan your next session, calculate odds, or think about depositing.
• You feel restless, irritable, or anxious when you try to reduce or stop gambling.
• You have borrowed money or sold possessions to fund gambling activity.
• Gambling has negatively affected your relationships, work performance, or mental health.
• You continue gambling even after deciding to stop, or repeatedly fail to stick to limits you set for yourself.
• You use gambling as a way to escape stress, anxiety, depression, or other difficult emotions.

7. Support and Resources

If you believe gambling is becoming a problem for you or someone you know, please do not hesitate to reach out for help. tkfb's dedicated responsible gaming support channel is available 24 hours a day, 7 days a week. Our team can help you activate account restrictions, process self-exclusion requests, and point you toward appropriate professional resources.

In addition to tkfb's own support, we encourage players who are experiencing difficulties to reach out to independent, confidential gambling support services. Speaking to a neutral third party can sometimes be easier than contacting the platform directly, and these organisations are staffed by trained professionals who specialise in gambling-related harm.

tkfb also maintains a list of freely available online self-assessment tools that can help you evaluate whether your gambling behaviour falls within a healthy range. These tools are anonymous, take only a few minutes to complete, and provide immediate, personalised feedback. Ask our support team to share these resources with you at any time.

8. Responsible Play Tips

Millions of people enjoy online gambling as a safe, entertaining pastime without ever developing a problem. The difference between recreational gambling and problem gambling often comes down to mindset and habits. The following practical tips can help you keep gambling in its proper place — as one of many enjoyable activities in your life, never the central one.